ip.board 4.5: Marking as solved

[Guest IPS News]

 

Invision Community has had a question and answer mode for a good few years now.

 

This mode transforms a forum into a formalized way to handle your member's questions. Members can upvote answers, and the topic starter and your community management team can mark a reply as the "best answer".

 

This is great when you want to add rigour to specific forums which encourage your members to find solutions.

 

 

 

The existing "QA" mode

 

 

But how about a way to mark a topic as solved without transforming the look and feel of the forum?

 

We get asked this a lot.

 

Happily, it's now a feature just added to Invision Community 4.5! Those with a long memory will recall we had something very similar way back in Invision Community 3.

 

 

 

The new "mark as solved" feature

 

 

This new feature allows the topic starter or your community management team to mark a post as the solution. This highlights the post within the topic as well as adding an icon to the listing views.

 

 

 

The green tick notes that the topic has a solution

 

 

In addition, it also increases the member's solved count, which is displayed under their name in the post and even in a draggable widget that shows members with the most solutions. We have also added a new filter to the existing post and topic feed widgets to allow only items with a solution to be shown, so you can create a "Recently solved" feed.

 

 

 

The new widget

 

 

Finally, a notification is sent to the author of the post that is selected as the best answer, so they're made aware that their helpful content has been spotted.

 

 

 

Let your members know their content was useful

 

 

We hope you enjoy these changes and look forward to allowing your community to find answers quickly, and to reward the members that provide them.

 

Continue reading...