ip.board Editor Stock Replies

[Guest IPS News]

 

Wouldn't it be nice if the Invision Community editor could re-use whole replies, text snippets, and even reply templates?

 

As we get ready to welcome more customers into our staffed community support area, this feature idea has become a reality to help form personalized replies.

 

Invision Community has a saved actions feature that allows the community team to perform multiple actions on multiple topics. For example, you might want to add a title prefix, move the topic and add a reply. This works great for 'canned' responses and actions, but it is less useful if you want to edit the reply to personalize it.

 

Stock replies allow you to set up entire replies, partial replies or even reply templates.

 

 

 

Stock replies via the editor

 

 

Once you have these set up in the Admin Panel, they are visible on the editor.

 

 

 

Stock replies are configured in the Admin Panel

 

 

You can choose multiple stock replies to build up a message with handy re-usable reply snippets.

 

 

Each stock reply has full permission capabilities, meaning you can specify which member groups can use each stock reply. For example, you may wish to create partial replies for your team but encourage members to use a reply template to report bugs, etc.

 

 

 

Using stock actions as a template

 

 

We hope you like this feature, which is coming to our 4.6.7 October release.

 

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