NewsBot Posted August 7, 2023 Posted August 7, 2023 This topic only applies to those on our cloud services. As we prepare to launch improved spam management, we are also making changes to traffic control. We have many tools in place to stop malicious traffic on our network. These tools stop day to day bad actors and can also handle situations where we get a huge flood of traffic in a denial of service attack. It is always a balancing act to stop bad traffic while allowing good traffic. There have been some situations where real users were getting blocked because they were getting caught up in a suspicious IP range, for example. When you were caught in a block, all you got was a permission denied page and that was it. This is what we want for bad bots or attacks, but for real people that is no help. So today we are launching a new system where you will be presented with a captcha (or similar) challenge to bypass a bot-focused block. This will allow you, and your visitors, to continue browsing your community if you are caught in a block you should not be in. It also lets our firewall and other systems learn and do a better job of blocking bad traffic while allowing people in. Please let us know if you experience any issues, inability to access a community, or you are prompted more than once for the challenge to access. In normal operations, you should really never get the challenge prompt so please also let us know if you see it more frequently. Quote
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